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Frequently Asked Questions - Advanced Filing Concepts

Welcome to our FAQ page! This is your go-to place for quick answers and helpful information. We’ve organized our most common questions into easy-to-browse sections covering your account, order status, shipping, returns, and website pricing, so you can find what you need without digging around. If you do not see the answer you are looking for, please contact us and we’ll be glad to help.

Order Status and Shipping FAQs

Orders are processed Monday through Friday, 8:00 AM to 5:00 PM CST. Most orders arrive within 1 to 7 business days after they are placed. Some products are made to order and may have longer lead times. Please refer to the product listing for item-specific lead time information.

No. We currently ship only within the continental United States. For orders shipping to Alaska or Hawaii, please contact us directly for a shipping quote.

Yes. Orders of $150 or more qualify for free ground shipping.

Yes, by phone only and subject to availability. Please contact us at 800-373-9135 to review expedited shipping options and added shipping costs.

If your order has exceeded the stated lead time, please contact us. We will respond by the following business day with an updated shipping status.

First, order the correct item that you want from our catalog.  Next, contact us for a Return Authorization (RA) number, and correct return shipping address.  Then, ship your items to the address provided with the RA number noted inside or on the return package.  Credit will be applied once the return is received in good condition.  We will waive re-stock fees when your re-order is placed first.

Please contact us for a Return Authorization (RA) number and return instructions. Be sure to include the RA number inside or on the outside of the return package. Credit will be issued once the returned item is received in good condition. Returns are subject to a 25% restocking fee. Any original shipping costs are non-refundable.

We apologize for the error. Please contact us and let us know what you received. We will provide a return shipping label and send the correct item as quickly as possible.

Return freight for file folders and other bulky office products can be significant. Restocking fees help offset the labor involved in processing, inspecting, and restocking returned merchandise.

My Account FAQs

Creating an account is easy! Visit our Sign-Up Page and complete the registration form.

Log into your account and click "Account Settings" to update your personal details.

Click "Forgot Password" on the Login Page, and we’ll email you instructions to reset it.

We accept payments using Visa, Mastercard, American Express, and Discover. Purchase orders are accepted exclusively from approved organizations with a completed credit application.

Your privacy is our priority. We never buy or sell contact lists, and your account information is used solely for billing and our internal marketing purposes..

We prioritize the security of your online transactions and personal information. Our website uses advanced encryption protocols and secure payment systems to ensure your data remains protected at all times. Shop with confidence knowing your privacy and security are our top priorities.

Please review your order carefully before submitting it. Customers cannot edit or cancel orders online once an order has been placed through our website. If you need to request a change or cancellation, please contact us as soon as possible. We will do our best to assist, but order changes or cancellations cannot be guaranteed once an order has been submitted, processed, or prepared for shipment.

Pricing & Billing FAQs

Sales tax is collected only in states where we have a Nexus, which currently includes Minnesota.

Your card is charged when your order is fully processed. You’ll receive an email confirmation once the order is shipped.

If you do not recognize a charge, contact us first before disputing and we will help assist.  If you have made unsucessful attempts (declined orders), you may see a temporary hold on funds. This isn't a charge and if you don't get an order confirmation, this pending charges will disspear in 1-3 business days.

Orders may be declined for various reasons, including issues with the payment method, discrepancies in billing information, or security safeguards to protect against fraudulent activity. If your order is declined, please double-check your billing details or try a different payment method. For further assistance, contact our support team directly.

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