FAQ

Welcome to the Advanced Filing Concepts' Frequently Asked Questions (FAQ) page. Here, you’ll find answers to common questions about orders, shipping, account management, and more. We aim to make your shopping experience as smooth and hassle-free as possible. If you don’t see the answer you’re looking for, please feel free to contact us for further assistance. We're here to help!

Frequently Asked Questions - Order Status

You can check the status of your order by visiting Order History. Once your order ships, you will receive a confirmation email with tracking details.

If your order is still pending and we have not started processing it, you can make adjustments by visiting Order History. Simply click on the order to make changes. If we have already started working on your order, please contact us by phone as soon as possible for assistance.

Once your order ships, we will send you a tracking number via email. You can also track it directly from your Order History.

If your order is delayed or you haven’t received shipping confirmation, please contact us here. We’ll be happy to assist.

Sometimes items ship separately. Check your email for additional shipping notifications. If the issue persists, contact us here.

We’re sorry to hear about the issue! To initiate a return, please visit our Returns Page and provide details about the defect. Including a photo of the issue can help expedite the process. Thank you for your cooperation!

Backorders ship as soon as the product is back in stock. Contact our support team for an estimated timeline here.

Frequently Asked Questions - My Account

Creating an account is easy! Visit our Sign-Up Page and complete the registration form.

Log into your account and click "Account Settings" to update your personal details.

Click "Forgot Password" on the Login Page, and we’ll email you instructions to reset it.

We accept payments using Visa, Mastercard, American Express, and Discover. Purchase orders are accepted exclusively from approved organizations with a completed credit application.

Orders typically ship within 1-2 business days. Check your Order History for specific updates.

Our standard shipping is available within the contiguous United States. For customers residing outside the U.S., we recommend arranging delivery through a freight forwarding company located in the contiguous U.S., which can then handle shipping to your destination.

Our detailed return policy is outlined here. Most items can be returned within 30 days of purchase.

Visit our Returns Page for step-by-step instructions on processing a return.

Your privacy is our priority. We never buy or sell contact lists, and your account information is used solely for billing and our internal marketing purposes..

We prioritize the security of your online transactions and personal information. Our website uses advanced encryption protocols and secure payment systems to ensure your data remains protected at all times. Shop with confidence knowing your privacy and security are our top priorities.

Frequently Asked Questions - Pricing & Billing

Sales tax is collected only in states where we have a Nexus, which currently includes Minnesota.

Your card is charged when your order is fully processed. You’ll receive an email confirmation once the order is shipped.

If you have made unsucessful attempts (declined orders), you will see a temporary hold on funds. This isn't a charge and if you don't get an order confirmation, this pending charges will disspear in 1-3 business days.

Orders may be declined for various reasons, including issues with the payment method, discrepancies in billing information, or security safeguards to protect against fraudulent activity. If your order is declined, please double-check your billing details or try a different payment method. For further assistance, contact our support team directly.

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