Shipping Information & Return Policy

Flat-Rate Shipping Policy

Orders more than $150 or ship free, orders less than $150 have a flat shipping rate. Orders that subtotal below $150 will ship via a common carrier with a nominal freight charge based upon tiered cart subtotal. Free freight may not apply to certain items and will be noted during checkout.

Subtotal Minimum Subtotal Maximum Flat Rate Charge
$1.00 $24.99 $9.50
$25.00 $49.99 $11.50
$50.00 $74.99 $13.50
$75.00 $149.99 $15.50
$150+ * Free

Delivery Speed

Or products are all shipped vis standard ground shipments, most suitable for your package's size and delivery address. Our products may originate from different facilities, so split shipping often occurs. Many items are also made-to-order, and require lead-times. Stock items are typically delivered within 1-5 business days after we have processed your order. If your delivery time is vital, we strongly advise checking the availability of an item by contacting us. Advanced Filing Concepts is not responsible for delays from shipping carriers.

Expedited Delivery

If expedited delivery is necessary, please contact us by phone at 1-800-373-9133 or by contacting us. Products that need expedited shipping do not qualify for free shipping and those orders will see an additional shipping invoice.

Order Cancelations

If you've made a mistake on a recent order, please contact us right away with the order number the issue. We can either correct the mistake or cancel the request. Once an order has been marked as pending or shipped, we can no longer cancel your order and will need to go through a return. 

Returns

Customers are responsible for shipping back unwanted items. Please contact us with your Order Number and request us to send you a Return Authorization number. We will be able to send you detailed instructions including proper return address.  Orders over 30 days are not eligible for returns. Custom Items are non-returnable.  Year labels previous to current year are non-returnable. Unwanted items are subject to 25% restock fee which is deducted from credit. See Exchanges below.  Shipping costs incurred from ordering are non-refundable. 

Shipping Errors

We will replace only those orders that were processed incorrectly. Replacement orders will take place after return of incorrect products is determined. If you received incorrect items, please verify your order number, what was ordered vs. what was received, then contact us.  Our carriers will leave packages without a signature. If your o

Missing Items

Often our orders are shipped partially, or marked as Split-Ship. We can verify if your items are shipping separate. If it has been determined that your package has been delivered, please verify your shipping address.  We are not responsible for residential packages that do not require signatures. 

Exchanges

If a second order is placed on our website to replace an unwanted order, we will waive the restock fee.  Please reference your RA# on your second order in your customer notes.

Refunds

Refunds are processed 5-7 days after receiving unwanted items. Refunds will be credited on the same care used for the transaction. Please keep your tracking# handy

 

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